Conversation Created

The conversation.created event is delivered whenever a new conversation is started with a contact. This could be when either the contact sends a message to your Surge number or when you create a conversation, whether by sending an initial message to the contact or by manually creating the conversation using the API.

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Common Use Cases

• Initialize conversation tracking
• Trigger welcome workflows
• Update contact management systems
• Start conversation analytics

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Payload Structure

{
  "account_id": "acct_01japd271aeatb7txrzr2xj8sg",
  "data": {
    "id": "cnv_01jav8xy7fe4nsay3c9deqxge9",
    "contact": {
      "id": "ctc_01ja88cboqffhswjx8zbak3ykk",
      "last_name": "Dominic",
      "first_name": "Toretto",
      "phone_number": "+18015551234"
    }
  },
  "type": "conversation.created"
}