The conversation.created event is delivered whenever a new conversation is started with a contact. This could be when either the contact sends a message to your Surge number or when you create a conversation, whether by sending an initial message to the contact or by manually creating the conversation using the API.

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Common Use Cases

  • Initialize conversation tracking
  • Trigger welcome workflows
  • Update contact management systems
  • Start conversation analytics

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Payload Structure

account_id
string

The ID of the account where the conversation was created

type
string

Always conversation.created for this event

data
conversation
Check verificationMessage Received